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Trojan.Win32.Ekstak.vho

  • 25 November 2019
  • 6 replies
  • 7078 views

Yesterday I installed a .exe and had a surprise. My paid Kaspersky immediately detected a Trojan, but he can't remove it. About "Trojan.Win32.Ekstak.vho" detected no information available. Google Chrome cannot be uninstalled.

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Best answer by Igor Kurzin 26 November 2019, 10:58

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6 replies

Userlevel 7
Badge +6

Hi, please submit traces with description of the issue to technical support via Consumer Support Contacts

How to enable traces: 

https://support.kaspersky.com/14551

  • enable traces
  • restart PC
  • run a scan to detect the trojan
  • try to Resolve the detected threat (restart PC if needed)
  • stop traces

Send the tracelogs to support in an archive (to reduce the size of the files)

 

Also please see:

 

Hi, please submit traces with description of the issue to technical support via my.kaspersky.com

How to enable traces: 

https://support.kaspersky.com/14551

  • enable traces
  • restart PC
  • run a scan to detect the trojan
  • try to Resolve the detected threat (restart PC if needed)
  • stop traces

Send the tracelogs to support in an archive (to reduce the size of the files)

 

Of course I installed a new copy of Windows 7 x64, but I kept a copy of the .exe file where the trojan is. I'm looking for a way to get him here for the exams.

Userlevel 7
Badge +6

Hi Ursus2, 

you can put it into a password protected archive and send to technical support with description of the issue. Thank you.

Post edited: removed the malware

Userlevel 7
Badge +6

ursus2, please do not post malware on the forum.

You can contact technical support via my.kaspersky.com with description of the issue.

Ok!