Kaspersky
Solved

Removal of trojan.multi.brosubs.genc in System Memory does not work

  • 14 October 2021
  • 3 replies
  • 78 views

I’ve seen several threads on this and they are not helpful. They refer you to a page telling you to do an advanced removal. Advanced removal is where this problem is coming from. The virus hasn’t actually been removed. Please advise on how to actually remove this, as this solution https://community.kaspersky.com/topic/show?tid=20475&fid=122  from @Danila T. does not seem to work.

 

 

icon

Best answer by Danila T. 15 October 2021, 07:45

View original

3 replies

find out where the file is placed and delete it, but if it come back then advanced disinfect your pc

Userlevel 7
Badge +9

@ChloeNow  @Snowwolfboi  

This is a Technical Support issue.

Can  you please provide more details.

 

Userlevel 7
Badge +7

Hi @Snowwolfboi and @ChloeNow 

Did you also perform it?

 

You should also check the browser content notifications (disable it), subscriptions and permissions in your browser. And installed extensions. Reset or disable anything suspicious.

 

How to disable notifications:

  • For Firefox: https://support.mozilla.org/en-US/questions/1287625
  • For Chrome: Settings / Additional / Content settings / Notifications
    or chrome://settings/content/notifications
  • For Opera: Settings / Advanced / Privacy & Security / Content Settings / Notifications 

 

P.S. The instructions was updated

Reply