I have two malware samples that cannot be detected by KSC 22.214.171.1241 (Patch F). I already contacted Kaspersky AntiVirus Lab (KL-1151457), they can’t do anything with the issue that I encountered and asked me to get assistance from the support team.
However, the malware samples have been tested 3 different Kaspersky applications on 3 devices with 2 KSC and 1 KIS.
Both files are already flagged as Untrusted by KSN.
This is a reply from malware analyst:
Hello,This file is already detected:Trojan-PSW.MSIL.Coins.genPlease update your bases.if the detection does not appear, contact the our support team.Your request is to be resolved by technical support service. To get assistance please create a Support request using our portals:* for home products: https://my.kaspersky.com* for corporate products: https://companyaccount.kaspersky.comIf you have problems with the form, you can contact our technical support by phone (according to your location):* for home products: http://support.kaspersky.com/b2c* for corporate products: http://support.kaspersky.com/b2bPlease, specify the KLAN number in the request (can be found in the subject of this reply)Prior to sending your request we strongly recommend that you check our official forum: http://forum.kaspersky.com as it may have the information you are looking for.Best regards,Vasily M. Kolesnikov, Malware Analyst, Kaspersky Lab
Best answer by BernyView original