I received an email supposedly from myself stating that the individual had hijacked my email account and provided my email account password as proof. Obviously they wanted cash.
I went onto my ISP website and changed my email password and checked nothing was being forwarded. When I logged out I was notified to close all open browsers. I thought this was strange so rang the ISP support. It looks like my password was updated but they thought that the reason for the open browser notice was because my computer and/or phone had been infected with malware.
The ISP support team said I should get my laptop and phone checked by professionals before logging in to my ISP account.
I am now having difficulties sending email but I can receive them.
Early in the morning of the next day I was notified that someone was trying to login to my facebook account.
I have downloaded the latest database and run a full scan straightaway using my Kaspersky Total Security but it said it was safe with no threats detected. The scan was run with the ‘detect other software’ box ticked.
I re-ran the scan today with the same results although the scan stopped at 97% for some reason.
Is it likely that I have malware that Kaspersky isn’t finding?
Would it be worth paying for the Kaspersky support so they could look at my devices or do I need to try another solution?
Best answer by Danila T.View original