Kaspersky
Question

Exclusion bug

  • 16 October 2021
  • 6 replies
  • 98 views

Win version: 7/10 21H1/11 21H2
Product: Kaspersky Security Cloud Free 21.3.10.391

Hi,

Exclusion is not working at all, i tried to exclude the folder/file/hash even adding the files as trusted nothing works

also disabled the antivirus/restarted the system and still not working

Once i access the files or scan via right click, it get detected

Also tested v 21.3.10.391 without update and after updating it to (f) with same problem

Here’s a video while trying to exclude a file
 


Thanks


6 replies

Userlevel 7
Badge +9

@BALTAGY Welcome.
 

⚠️ Only  if you trust the object and at your own risk please consider  this :

  • Disable option : Settings > General > Perform recommended actions automatically
  • Kaspersky will ask you to decide which action to take on detected objects
  • Chose for “Quarantine”
  • Restore the  quarantined object
  • Create an exclusion rule for the object 
  • Enable option : Settings > General > Perform recommended actions automatically

@Berny Still not working
 

 

Userlevel 7
Badge +9

@BALTAGY Please submit the object here :  https://opentip.kaspersky.com

I did, even it’s not only this file, it was just for testing, exclusion not working at all and i saw a few reported the same with older builds

https://opentip.kaspersky.com/EC9D374702988A8C822BA9B6D96AEBBCBA2E466D497549FA176C48725F4098C5/

Same here, i’m trying to add a exclusion but the antivirus keep detecting it. My temporary option is to disable it completely.
I’m using K. Total Security version 21.3.10.391 (g)

Userlevel 7
Badge +9

Please contact Kaspersky Technical Support  https://support.kaspersky.com/b2c#contacts

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