detected object: HEUR:Trojan.PDF.Badur.gena, Download denied, HxTsr.exe

  • 27 October 2021
  • 2 replies

Security cloud detecting HEUR:Trojan.PDF.Badur.gena:


Event: Download denied
User: DESKTOP-xxxx\user
User type: Active user
Application name: HxTsr.exe
Application path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11629.20316.0_x64__8wekyb3d8bbwe
Component: Web Anti-Virus
Result description: Blocked
Type: Trojan
Name: HEUR:Trojan.PDF.Badur.gena
Precision: Exactly


object: https://outlook.office365.com/outlookservice/servicechannel.hxs;servicechannel.hxs


Is this false or virus?


Best answer by Flood and Flood's wife 27 October 2021, 00:59

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2 replies

Userlevel 7
Badge +11

Security cloud detecting HEUR:Trojan.PDF.Badur.gena. 

Is this false or virus?

Hello @kaspuser35131


Kaspersky resource: TROJAN.PDF.BADUR

Only Kaspersky’s Virus Lab can analyse & confirm a false positive. Please submit the issue as follows:

  1. Scan the source, using Kaspersky Threat Intelligence Portal - include the result in your report to Kaspersky.
  2. Go to https://support.kaspersky.com/b2c#contacts, select E-mail → Contact Support.
  3. Fill in: OS. Application. Request Type: select MalwareRequest Topic: select False positive
  4. Select Did not find your answer? Contact support → fill in OS version, your email addressActivation code (if it’s available) & a Description of the issue.
  5. Complete the “I am not a Robot” challenge.
  6. Tick the Privacy consent
  7. Select Submit.
  8. You’ll receive an automated email with an INC#.
  9. Then wait for the Kaspersky Web Email team to contact you, advising they’ve escalated the issue to the Virus Lab or requesting more information. 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Userlevel 7
Badge +9

Security cloud detecting HEUR:Trojan.PDF.Badur.gena

Is this false or virus?



FYI : Related article dated 01 Jul 2021 on  Securelist.com by Kaspersky