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My Account is unable to verify.

  • 23 October 2020
  • 3 replies
  • 154 views
O

Kaspersky has sent me email regainding verifying my email ID. As I click on the link it says the link is invalid and when i click resend link it happens the same.

I need to verify my account to contact technical support because i have recently reinstalled my Windows 10 and i have a Kaspersky Internet Security license of 1 year from which 273 days are reamining.And it says exceeded maximum number of activations.

Can someone please help me with this?    

Related issue: 9562

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Best answer by Danila T. 24 October 2020, 13:27

Please note, that link expires after 24 hours. If an error about invalid link is occurred within 24 hours after the link was sent then contact with support team: https://support.kaspersky.com/b2c

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3 replies

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello @OM ZAVARE,

Welcome!

Thank you:pray_tone3:

Flood:whale: +:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
Wesly.Zhang
Rank
Userlevel 7
Badge +4

Hello,

This problem is known from the text description of the error message. There is an inconsistency between the verification security code string stored in the server database and the string that needs to be passed to the server for verification in the link sent to the user's mailbox.
There are several situations:
1. The database information written during registration is not synchronized to the database used to verify the information, causing problems. In this case, it may take a while to wait for the synchronization of the two databases to complete, but I think this situtation may not exist.
2. There is a problem in passing the parameters in the email to the parameters of the server, but I also think that the possibility of modification does not exist.
3. The website verification module has been modified and involved new bug, causing the verification information stored in the database to be inconsistent with the verification parameters sent to the user's mailbox. This possibility is currently the largest.

This situation is more embarrassing. Is your email account registered in this community the same as the email account used to register your Kaspersky account?

@Igor Kurzin @Anton Mefodys Could you kindly give some help?

Regards.

 

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Please note, that link expires after 24 hours. If an error about invalid link is occurred within 24 hours after the link was sent then contact with support team: https://support.kaspersky.com/b2c

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