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Log in to My Kaspersky with Australian account, but US states are listed.

  • 22 April 2021
  • 5 replies
  • 86 views

When I try to log into My Kaspersky it brings up a dialogue box with States. Only lists US States and I have an Australian account, hence unable to log in. Is there a Global Kaspersky or Australia specific Kaspersky log in page?

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Best answer by Danila T. 22 April 2021, 07:59

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5 replies

Userlevel 7
Badge +11

Hello @Ranas

Welcome!

Yes there is an  Australia region, when an account is first created, the region  is selected. 

  1. Have you already created your MyKaspersky account? 
  2. Post a full screen image, including URL, of what you see  when you see “dialogue box with States”, we need to see what you see? 
  3. Are you logging in via KIS application or browser? 

Please post back?

Thank you:pray_tone3:

Flood:whale: +:whale2:

 

 

Userlevel 7
Badge +11

Hello @Ranas

Thank you for the images. 

  1. When you created the MyKaspersky account did you do so via the application or direct in a browser? 
  2. Post the URL link where you first downloaded KIS from?

 

 

 

 

 

Thank you:pray_tone3:

Flood:whale: +:whale2:

 

Userlevel 7
Badge +7

@RanasHello!

 

Fixed. Please check again.

 

P.S. You probably chose USA when you registered :slight_smile:

Hi there 

All fixed thanks.