Kaspersky
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How on earth do I change my postal address on My Kaspersky?

  • 30 December 2020
  • 6 replies
  • 213 views

I received my auto-renewal notice and my address listed is my old address. The bank cards associated with my subscription have all been updated with my new address.

 

I cannot find ANYWHERE on Kaspersky’s website or application how to correct my address, only my name, email address, password, etc.

 

Is this something I add/change in Password Manager? If so, I don’t even have my address in there. I’m not sure why there is no way to do this online, and if there is, it is IMPOSSIBLE to find.

 

Please help. Thanks.

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Best answer by Flood and Flood's wife 31 December 2020, 01:46

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6 replies

Userlevel 7
Badge +9

@AndreaWinn Welcome.
One of the easiest options I have in mind is to contact K-Lab Technical Support : https://my.kaspersky.com

Thanks for the reply. But OMG, that is insane. One should be able to change one’s address easily on the site.

Userlevel 7
Badge +11

Thanks for the reply. But OMG, that is insane. One should be able to change one’s address easily on the site.

Hello @AndreaWinn

Unfortunately, in the MyKaspersky account, Kaspersky only stores, name, country & email address. 

If a purchase is done at a Kaspersky online site, the data (including address) is stored by Digital River, as far as we understand, this is done for security purposes. 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Gah, so I need to contact them to change my address? Okey dokey. Thanks.

Userlevel 7
Badge +11

Gah, so I need to contact them to change my address? Okey dokey. Thanks.

Hello @AndreaWinn

Gah indeed :sweat_smile:

Sadly, contacting Kaspersky Technical Support, as @Berny advised, is your only option. 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Okay, yes, I did contact them and reiterated that not being able to do this myself is insane. :grin:

 

Thanks for all the replies. :)