Kaspersky
Question

Hello, I'm not talking about the vpn connection but I have a question about payment. [I keep getting errors in the zip code]

  • 20 August 2021
  • 4 replies
  • 47 views

I keep getting errors in the zip code part. What should I do?


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4 replies

I keep getting errors in the zip code part. What should I do?

Userlevel 7
Badge +11

I keep getting errors in the zip code part. What should I do?

Hello @JiHyeSung

Welcome!

  1. Does the same problem happen in every browser → Edge Chromium, FireFox, Chrome? 
  2. Do all other Korean zip codes work →  is it just Guro that does not work?
  3. Does 구로구 populate automatically?
  4. Is the entire form in Korean or English? 
  5. Is there any anti-virus software installed → “yes”, what happens if it’s not running?  
  • Contact Support → select Product help → Chat

Thank you:pray_tone3:

Flood:whale: +:whale2:

  1. Yes, we all have the same problem.
  2. The zip code doesn't work either.

  3.  yes

  4.  I tried both English and Korean, but I can't. 

  5. no

Userlevel 7
Badge +11

Hello @JiHyeSung

Thank you for posting back & the information:ok_hand_tone3:

  • Please contact Support → select Product help → Chat

Thank you:pray_tone3:

Flood:whale: +:whale2: