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Firefox, MyKaspersky login, with 2FA enabled hangs

  • 24 December 2020
  • 5 replies
  • 147 views

Userlevel 7
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Hello Kaspersky, @Igor Kurzin

  • Firefox default browser, MyKaspersky login, 2FA enabled, login hangs - image 2, errors from console log:
Script from “https://media.kaspersky.com/tracking/omniture/s_code_mykaspersky.js” was blocked because of a disallowed MIME type (“image/png”). my.kaspersky.com
Loading failed for the <script> with source “https://media.kaspersky.com/tracking/omniture/s_code_mykaspersky.js”. my.kaspersky.com:1:1

 

 

 

Scan secure traffic in Mozilla applications - disabled

2FA appears

Login successful

Thank you:pray_tone3:

Flood:whale:+:whale2:

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Best answer by Flood and Flood's wife 25 April 2021, 04:18

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5 replies

Hello!

I have a reproduction too.

If enable Kaspersky extension or diable script inject option - the issue stops to reproduce.

There is a bug regarding the issue - 4636949. It is necessary to wait for devs reply.

Hello!

The issue is reproduced in case of installed KIS + KSK. It should be fixed in MR3 version of KIS.

 

P.S. Workaround is to add my.kaspersky.com to SSL exclusions temporary.

Userlevel 7
Badge +11

Hello @Anton Mefodys

Thank you:ok_hand_tone3:

Our reproduction is with KTS/KSK installed. 

  • If you wish we can uninstall KSK & retest? Please let us know? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Hello @Flood and Flood's wife , no need. But if you want if can’t prohibit :)

Workaround is to add my.kaspersky.com to SSL exclusions temporary.

Userlevel 7
Badge +11

Hello! The issue is reproduced in case of installed KIS + KSK. It should be fixed in MR3 version of KIS. 

Hello @Anton Mefodys aka Anony:mouse2:

MR3(a) has fixed the issue:clap_tone3: , we tested against KTS/KSK. 

With fix, no exclusions are required. 

Thank you:pray_tone3:

Flood:whale:+:whale2: