Cannot login to my kaspersky account on macbook

  • 22 April 2021
  • 2 replies




I just installed kaspersky internet security on my macbook, but everytime I try to sign in, I get “Unable to connect to the server.  Check your internet connection and try again.”  I am 100% sure I can connect to the internet, and I can surf the internet no issue.


I’ve tried disabling my firewall, disable proxies, reseting safari, but no success.  Can someone please help?

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2 replies

Userlevel 7
Badge +5


Where are you from? I think maybe this guy also have the same problem.


Userlevel 7
Badge +7

@winterboi hello!

Need try to change password for My Kapsersky account and check issue again.

See this guide: https://support.kaspersky.com/KPC/1.0/en-US/95243.htm


If persists:


1) Uninstall the KIS 21 for Mac: https://support.kaspersky.com/15587#block2
2) Restart Mac.
3) Try to install a new build from our site.