Can't verify email address

  • 22 January 2021
  • 1 reply

Every time I click the link in the email to verify my email address, it brings me to a page that won't load.  It won't work on either my phone or laptop, and since I can't verify my email, I can't make full use of kaspersky despite paying a monthly subscription fee.  

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Userlevel 7
Badge +11

Hello @CGoody564


References: @ronie_lansang’s topic Everytime I verify my email to link to my kaspersky account it keep saying not valid or not relevant & @OM ZAVARE’s topic My Account is unable to verify 

  • According to @Danila T. “If invalid link error occurs within 24 hours after the link was sent, contact Kaspersky Support → depending on your region, there may be phone or Online Chat available → on the Support page, select your location, then select Product help, then select from the Choose a communication channel options. 
  • Or, to log the issue, sign into (your) MyKaspersky account with another email address. 

Thank you:pray_tone3:

Flood:whale: +:whale2: