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2 steps authentication/changed phone number/impossible access to my kapersky

  • 14 December 2020
  • 1 reply
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Hello,

I recently changed my phone  number. My problem is that each time i try to connect to “my kaspersky”, the 2 steps authentication try to send a text message to my previous phone number. I desperately tried to find a way to access my profile to change my phone number but I keep reaching the same situation. In order to make any change I need to pass through the 2 steps verification.

Please, can anyone help me with this problem.

 

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Best answer by Flood and Flood's wife 15 December 2020, 02:33

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Userlevel 7
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Hello, I recently changed my phone  number. My problem is that each time i try to connect to “my kaspersky”, the 2 steps authentication try to send a text message to my previous phone number. I desperately tried to find a way to access my profile to change my phone number but I keep reaching the same situation. In order to make any change I need to pass through the 2 steps verification. Please, can anyone help me with this problem.

 

Hello @Nianok

Welcome!

Contact Kaspersky Technical Support: on the Support page, select your location/country, select Application use, select from options: Online Chat (not available all locations), Phone (not available all locations), & or, use another (new) MyKaspersky account to Submit a request

Thank you:pray_tone3:

Flood:whale: +:whale2: