Kaspersky
Question

VPN Not Working

  • 26 October 2020
  • 13 replies
  • 286 views

  • Anonymous
  • 0 replies

VPN Quit working 2 days ago.  All servers are down. Any idea when its going going to be up and running?


13 replies

Userlevel 7
Badge +8

@edvolkoff Welcome. Servers are not down , please reinstall KSConnection + Reboot ?

@edvolkoff Welcome. Servers are not down, please reinstall KSConnection + Reboot?

 

It connects now on my windows, yet the speed is so slow, it fails to load anything. Still no connection on my android.

Userlevel 7
Badge +8

@edvolkoff Under normal conditions KSC is performing correctly via Ethernet , WiFi as well as 4G. Please contact K-Lab Technical Support.

same here, my VPN stopped working yesterday….how to fix it?

 

Userlevel 7
Badge +8

@mapasada8 Welcome. Did you try another virtual location.

@mapasada8 Welcome. Did you try another virtual location.

yes, all the servers are not working. it says to try to connect later and use other server

Userlevel 7
Badge +8

@mapasada8 Please reinstall KSC + reboot ?

@mapasada8 Please reinstall KSC + reboot ?

thanks I did just now but still unable to connect

 

Userlevel 7
Badge +8

@mapasada8 Please follow these steps :

  • Start KSC
  • Go to Support > Support Tools > Open
  • Enable traces
  • Exit KSC > Restart KSC
  • Send report to Technical Support
  • Save report
  • Disable traces
  • Contact K-Lab Technical Support : https://center.kaspersky.com
  • Summary > Technical Support Center > Request Technical Support > Create Request
  • Describe the  problem , attach the report (ZIP) and submit your ticket.
     

I cannot connect to internet by KSC. Both on my MAC and iphone.

Userlevel 7
Badge +8

@Kin9z Welcome.
Please contact K-Lab Technical Support : https://center.kaspersky.com
The servers are not down, KSC is working on all my devices.

Here the vpn free stopped working on the desktop, only mobile is working. I reinstalled, it worked slowly for a while and then stopped again. 
Here the vpn free stopped working on the desktop, only mobile is working. I reinstalled, it worked slowly for a while and then stopped again. 

 

I used the network diagnostic tool and it worked again. The problem was related to some configuration or update of windows.

 

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