VPN disconnects my computer from Wifi

  • 25 July 2021
  • 5 replies

I have premium VPN and every single time I try to activate it my Wifi gets disconnected. Whats going on?


Best answer by Anton Mefodys 26 July 2021, 10:36

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5 replies

Userlevel 7
Badge +9

@abrahamalvarezb Welcome. 
Can you please provide more détails 

Did you try another virtual location?

Userlevel 6
Badge +1

Hello, @abrahamalvarezb!

  1. Try to boot the PC in Clean Boot Mode and retest the issue: https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
  2. Is there a possibility to check the issue with enabled cable Internet connection with disabled Wi-Fi? 

Tell about the results.

Userlevel 7
Badge +9

Hi, @abrahamalvarezb ,
Do you have an HP device? If so, try following the recommendations in this article: https://support.kaspersky.com/15353

The issue could happen when you configure the VPN connection as the default gateway on the remote network. The VPN settings override the default gateway settings (TCP/IP settings). It uses the default gateway setting on the local network for Internet traffic.

Check your DNS servers configuration or reconfigure VPN because these are the most common issues users face