Unable to pay

Hi, I have tried time after time to renew my subscription, It tells me to renew card details.

It finally gave me a thanks for purchasing this product after 5-6 attempts over the weekend, But so far nothing, no email, no key and the money has not gone from my account.

Anyone else in the UK. had a problem?


5 replies

Ok thanks

Userlevel 7
Badge +6

Hello @Driver3260 , if the transaction was successful, check the spam mail and if you do not receive anything in 48 hours contact kaspersky technical support  https://support.kaspersky.it/b2c/GB#buy

Just tried again and it’s telling me i have to wait 48 hours before getting my email.

Thanks .

Hi, yes i did.

Userlevel 7
Badge +9

@Driver3260 Welcome. Do you encounter this issue on Kaspersky.co.uk ?