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Secure Connection won't start.

  • 4 February 2021
  • 4 replies
  • 117 views

Secure connection won’t start at all. 2nd time in a week. First time I had to reinstall. HELP.

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Best answer by alleykatz51 4 February 2021, 03:55

I went ahead and reinstalled VPN SC. This is frustrating. This program is getting close to not being worth the bother!!!!!!

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Windows 10 machine, not sure what else to say other than VPN won’t start when I click the icon when I start the computer. Acts like it see’s me click the icon but then does nothing.  

Userlevel 7
Badge +9

Hello @alleykatz51

Welcome back!

If you’ve checked:

  1. System requirements
  2. All Window updates have a Successfully applied status?
  3. You could do another uninstall & clean install, however, it would be best to log a case with  Kaspersky Technical Support, they can help you troubleshoot the issue to find out why KVPN is failing to start; Support may ask for Traces, collected as the problem is replicated & KVPN logs & other data, they will guide you

 

  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in their MyKaspersky account.
  • Please let us know the outcome? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

I went ahead and reinstalled VPN SC. This is frustrating. This program is getting close to not being worth the bother!!!!!!

Userlevel 7
Badge +9

Hello @alleykatz51

Thank you for posting back:ok_hand_tone3:

Agreed, if the problem happens again, please log a request with Kaspersky Technical Support, there has to be a reason KVPN is not working as designed, they will help you find out why:thinking:  

Thank you:pray_tone3:

Flood:whale:+:whale2:

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