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Order number and email address not recognised when attempting to renew subscription

  • 3 October 2021
  • 1 reply
  • 30 views

I have an active subscription that expires in 43 days. I need to change my card details but my email address and order details are not recognised. I have tried both email addresses I use and the order number was checked against that on the invoice but nothing works!

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Best answer by Berny 3 October 2021, 10:52

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Userlevel 7
Badge +9

@LondonLocator Welcome.

Please contact Kaspersky Technical Support :

https://my.kaspersky.com/techsupport#/requests/new

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