Kaspersky
Question

No Network connection with Kaspersky Secure Connection

  • 4 September 2019
  • 2 replies
  • 820 views

With "Kaspersky Secure Connection" enabled I can't connect for instance to OneDrive (within Microsoft Word) or to Microsoft Store - always I'm prompted there is no connection. But as soon as I close Security connect the connection works instantly. Which settings are to be made for prevent Kaspersky Secure Connection from blocking these apps?

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With "Kaspersky Secure Connection" enabled I can't connect to OneDrive (within Microsoft Word) or to Microsoft Store - always I'm prompted there is no connection.
Hello @fredioff,
Please tell us:
(1) KSC/VPN free? or licensed? (see note at end of my reply) version?
(2) Any other Kaspersky software? IF "yes"
  • (a) Full name ? free? or licensed? (see note at end of my reply) version? patch(x)? x = letter
(3) Is this a new issue or has been happening ever since you began using KSC/VPN?
  • IF "new", has anything changed, (hardware, software, network) in 24 hrs preceding the issue starting?
Please enable KSC/VPN traces,



replicate the issue, stop traces, save as a .zip file, upload the .zip folder, using the "upload" icon, in your reply please?
Please let us know?
Thank you🙏🏽
Note: Kaspersky free software has (config) limitations, advertising & no Technical Support.
If we know this, we ensure we never waste your time, advising you, for example: "contact Technical Support".
Hello,

thank you very much your assistance.

  1. KSC is licenced (as to 'My Kaspersky', whereas within KSC I don't see any hint)
  2. KS Total Security Version 19.0.0.1088 (g)
  3. It's not new but it was not very important (besides, I had items bought in Microsoft Store from 2016 as I managed to see today, which couldn't be downloaded then)
(zip-file couldn't be uploaded due to its size of 56 MB)

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