I am a Kaspersky subscriber (both internet security and VPN). The VPN Secure Connection works great on Windows 10 but doesn’t connect on my Xaiomi Redmi Note 4 or Galaxy S7 Edge (tried it on both)
I got a feedback from your team that service is blocked in Egypt. Strange enough that although your VPN is powered by Hotspot Shield, Hotspot shield VPN works without a problem when I installed it on both phones.
Is your team aware that Hotspot shield works fine and the issue is in Kaspersky layer (not the service) ?