Kaspersky
Question

iphone xs no vpn connection

  • 6 April 2021
  • 2 replies
  • 90 views

Hello y’all 

my Kaspersky won’t work at all using my mobile data on my iPhone XS … I am using three network. It only works if I use wifi. 
what can I do ?? Thx 


This topic has been closed for comments

2 replies

Userlevel 7
Badge +11

Hello @Surur

Welcome!

Please tell us:

  1. Operating system version: iOS
  2. KVPN version
  3. Has KVPN ever worked when data is enabled & wifi is not enabled
  4. We need to see what you see - are there errors, when data is enabled & there’s no KVPN connection, what do you see, post full screen screenprint(s) please? 
  5. When you say “my Kaspersky”, do you mean https://my.kaspersky.com/ website? 
  6. Is KVPN Premium or Free? 

Please let us know?

Thank you:pray_tone3:

Flood:whale: +:whale2:

Additional resource:

Read before you create a new topic! by @Danila T. 

iOS/About Kaspersky VPN Secure Connection

Userlevel 7
Badge +9

@Surur Also, can you please check if the option “Mobile Data” is activated for KVPN in your IPhone application list :

IPhone > Settings > Scroll down > Kaspersky > Mobile Data > ? on ~ off ?