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Hyper-V and Spotify doesn't work!

  • 19 March 2021
  • 5 replies
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Hyper V doesn't work, I already got a bug number from the support, but nothing has happened for a long time, today I also had to find out that Spotify cannot establish a connection via the VPN!

Win 10 Pro 19042
KSC Version: 21.2.16.590(b)

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Best answer by Tormas 2 April 2021, 20:05

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Userlevel 7
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Hello @Tormas

Thank you for the information:ok_hand_tone3:

Have you updated your case to advise you’ve installed 21.3.10.391 & the Hyper V  issue persists? 

Just as FYI, the time Support is taking is not “unusual”.

If you have concerns, ask for the case to be reviewed by a TS Manager

 

 

Thank you:pray_tone3:

Flood:whale: +:whale2:

After the Update 21.3.10.391 (a) and uninstall Hyper-V Virtual Ethernet Adapter (got installed automatically again after a restart) it works!

Thanks!

Userlevel 6
Badge +1

Hello @Tormas!

Thank you for the update!

Userlevel 7
Badge +11
  • Win 10 Pro 19042, KSC Version: 21.2.16.590(b)
  1. Hyper V doesn't work,
  2. I already got a bug number from the support, but nothing has happened for a long time,
  3. today I also had to find out that Spotify cannot establish a connection via the VPN!

 

Hello @Tormas

Welcome back!

  1. Please read tutorial Read before you create a new topic! created by @Danila T., re “Hyper V doesn't work”,  provide “detailed information”?
  2. Re your support request, what date was the INC logged?  
  3. Re Spotify, what happens, provide “detailed information”? 
  4. Download & install v21.3.10.391 → https://support.kaspersky.com/ksec#downloads, do the issues persist?

Thank you:pray_tone3:

Flood:whale: +:whale2:

Ok, I got a Update to 21.2.16.590( c ), Spotify work again, but the Hyper-V Default Switch still don’t work.

My Support History:
27.01.2021 = Conversation beginn.
01.02.2021 = Bug detected, Bug Nr. 4683798
22.02.2021 = Support did a mistake and tell me its my fault.
01.03.2021 = Support tell me the same Bug Nr. 4683798 again, the problem is being investigated.

Now, I did install 21.3.10.391, but it still don’t work.
So, soon we have 2 months of no changes in the Hyper-V case!