Kaspersky
Solved

Failed to connect

  • 18 May 2021
  • 5 replies
  • 199 views

Kaspersky VPN not connecting..

 

While I trying to connecting a window will pop up and mention that Failed to connect, Please check your internet connection and try again..

 

I have tried many options but still its showing the same..

 

This issue persist for last 2 days

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Best answer by Berny 22 May 2021, 21:03

@Kheemani Welcome. Please uninstall/reinstall Kaspersky VPN , if no fix please contact Kaspersky Technical Support:

https://my.kaspersky.com/techsupport#/requests/new 

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5 replies

Userlevel 7
Badge +8

@Daigo Welcome.

Can you please provide your  Kaspersky VPN version number.
Did you try several virtual locations ?

I am having the same issue for the last two weeks now. Before that I had never experienced that.

Userlevel 7
Badge +8

@HBwa Welcome.

  • What is your version number ?
  • Are you using the premium version ?

Having the same issue. The app keep popping up with notifications that the connection has failed. This happens even when I have not activated the VPN. Can happen a s many as 6 times in a minute. I have the premium version. The app works ok on my android devices.

Userlevel 7
Badge +8

@Kheemani Welcome. Please uninstall/reinstall Kaspersky VPN , if no fix please contact Kaspersky Technical Support:

https://my.kaspersky.com/techsupport#/requests/new