Kaspersky
Question

failed to connect


try to reconnect later


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18 replies

Userlevel 7
Badge +10

Hello @xuzi

Welcome!

  1. Operating system version & build
  2. KVPN version & patch(x)
  3. Is the issue new or has always existed? 
  4. Have Hardware and software requirements been checked? 
  5. "Secure connection is temporarily unavailable"
  6. Has KVPN been uninstalled & clean installed
  7. Is KVPN Premium/licensed or Free? 

Please let us know?

Thank you:pray_tone3:

Flood:whale: +:whale2:

Additional resource:

Read before you create a new topic! tutorial, by @Danila T. 

1. Operating system version

 

2. Kaspersky VPN 21.3.10.391

3, can be used before but recently can not be used

 

4, there is no problem with the hardware and software sometimes change to a WiFi can be used

 

5. Safe connection but not available

 

6. Clean installation

 

7, is the VPN free version

Userlevel 7
Badge +10

Hello @xuzi

Please tell us:

  1. Operating system version & build
  2. Have all steps in "Secure connection is temporarily unavailable" been done? 
  3. Has KVPN been uninstalled, including a shutdown of the device, using Shutdown, not Restart, today
  4. Has KVPN been clean installed today
  5. Post a full screen imageHow to take a screenshot ) of the error, we need to see what you see? 

Thank you:pray_tone3:

Flood:whale: +:whale2:

1. Operating system version

 

2, no secure connection temporarily unavailable prompt

 

3. It is still not available after reboot

 

4. Clean installation

Userlevel 7
Badge +10

Hello @xuzi,

Please look at the documentation: 

  1. What is the  Operating system version & build ? 
  2. Was KVPN uninstalled today
  3. Was KVPN clean installed today
  4. Is there any Anti-virus software installed? IF “yes”, what is the name of the software? 
  5. Is there a Firewall installed? IF “yes”, what is the name of the software? 
  6. Is the Kaspersky Security Data Escort Adapter enabled? 
  7. Have you tried setting a different DNS

Thank you:pray_tone3:

Flood:whale: +:whale2:

123 has replied above

 

4 5 Install Antivirus Firewall Software Software Name Tinder Security Software

 

What is Kaspersky Security Data Escort Adapter?

Userlevel 7
Badge +10

Hello @xuzi

Your replies are not helping! 

What is the Operating system version & build 

  1. Open the dialogue box Run by pressing Win + R keyboard hotkey
  2. Type winver and click OK.

Thank you:pray_tone3:

Flood:whale: +:whale2:

Resources:
Kaspersky Secure Connectiоn
Secure Connection issues
Kaspersky Secure Connectiоn Library (Windows)

Is this picture helpful?

 

Userlevel 7
Badge +10

Hello @xuzi

Yes, thank you! 

  1. Open KVPN. select the Support - head:headphones: icon, look at the Application version, does it show a letter in brackets, after the number 21.3.10.391(x)

Note: if you post an image, please do not show: 

Device ID

License key

Email address


  • Kaspersky Security Data Escort Adapter

 

OK?

Userlevel 7
Badge +10

Hello @xuzi

Thank you!

Patch А for KVPN version 21.3.10.391, was released on March 22, 2021, it’s odd your software does not show patch(a), if it’s been uninstalled & clean installed today:thinking: ?  

 Patch (b) has only been released  April 22, 2021, however, you should have patch(a)…  

 

  1. Is the Kaspersky Security Data Escort Adapter DNS set to Default? 
  2. Post an image of the front screen of the Firewall please? 
  3. Is KVPN allowed & trusted in the Firewall
  4. If the Firewall is disabled, does the “failed to connect” error persist? 

Thank you:pray_tone3:

Flood:whale: +:whale2:

 

There is nothing wrong with my firewall. Can you control my computer remotely?

Userlevel 7
Badge +8

Can you control my computer remotely?

This community is not providing remote assistance.

Userlevel 7
Badge +10

There is nothing wrong with my firewall.

Hello @xuzi

We’re not suggesting there’s anything wrong with the Firewall, our questions are:

In the Firewall, is the KVPN trusted?

We also asked for an image of the Firewall front screen, we’d like to test that Firewall with KVPN & see if we can replicate the issue. 

Thank you:pray_tone3:

Flood:whale: +:whale2:

My VPN is not blocked by the firewall. Is this the picture you want?

Userlevel 7
Badge +10

Hello @xuzi

Thank you!

  1. If the Firewall is disabled, does the “failed to connect” error persist? 
  • After I uninstall the tinder safely, it can be used. Thank you for your help

Userlevel 7
Badge +10
  • After I uninstall the tinder safely, it can be used. Thank you for your help

Hello @xuzi

You’re most welcome:relaxed: !

We’re delighted the problem is resolved by removing the conflicting firewall software:cartwheel_tone3:

Thank you for taking the time to let us know:pray_tone3: !

Flood:whale: +:whale2: