Kaspersky
Question

Digital river co clare

  • 22 May 2019
  • 5 replies
  • 2093 views

when I changed my credit card number to pay for another 2 years I found my bank had recorded a charge from the title. I typed the title into my search engine and noticed something odd with Kaspersky attached to this name.
What is this about? Have I been hacked by this entity?

I did not, to my knowledge, approve of this if it is related to Kaspersky.........so please inform me if this is legitimate.

Thank you

5 replies

Userlevel 7
Badge +9
Hello Bobobolinsky,
Welcome!
Digital River.is a Kaspersky Trusted partner
https://store.digitalriver.com/store/kasperus/en_US/help/ThemeID.38735700
https://support.kaspersky.com/us/9922
If you have any concerns a email sent to customerservicesolution@kaspersky.com will allow the Support team to assist you.
As it's not clear which location is yours the following link if for contact points:
https://www.kaspersky.com/about/contact

https://support.kaspersky.com/b2c/GB (here I've chosen UK), the "Contact support", "Our partners", "DIGITAL RIVER" redirects to
http://www.findmyorder.com/store?Action=DisplayCustomerServiceHelpPage&Env=BASE&Locale=en_Uk&SiteID=findmyor
Hopefully, this information will reassure you?
Best regards!
I never gave an approval to have Digital river bill my credit card for anything. I've been a customer of yours for the last 5 years....this just caused Visa to cancel my card and now I'm going through due process to acquire new ones. I am thoroughly disappointed and I have NEVER had an issue with your service until now. If this isn't rectified immediately I'll cancel my account as of the current term-end.

Dennis
Userlevel 4
Badge +3
I never gave an approval to have Digital river bill my credit card for anything. I've been a customer of yours for the last 5 years....this just caused Visa to cancel my card and now I'm going through due process to acquire new ones. I am thoroughly disappointed and I have NEVER had an issue with your service until now. If this isn't rectified immediately I'll cancel my account as of the current term-end.

Dennis


Hi Dennis,

is it possible that you bought a Kaspersky Lab product on its official website but forgot to uncheck "Auto Renewal"? You may have purchased your AV-product with subscription, but you can cancel it at any time. Please look here, if you want to cancel the subscription: https://www.kaspersky.com/auto-renewal-service

I understand that this upsets you, recently fell into a subscription trap myself and then wondered about a billing. Nevertheless, I hope that everything will turn out for the best with you. In case of trouble the Kaspersky Lab Support will help you! ✌🏼

Kind regards,
Leon
No. All I did was update my credit card number through my Kaspersky account link.....because I hadn't done that since getting trapped in another scam last year. Then....when checking my bank account I find this billing for $1.37 added from Digital River who I have no idea WTF they are. Man I hate this kind of shit.
Now I'm waiting for new CC to arrive.
Userlevel 7
Badge +9
Hello Dennis,
I can understand why you're concerned, however, we (the Community) cannot answer why there's a charge from Digital River, nor whether the charge is legitimate or not.
The Kaspersky Support Team customerservicesolution@kaspersky.com should be able to investigate the issue and explain what's happened.
Best regards!

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