Kaspersky
Question

Antivirus cannot enter external HD with virus

  • 6 January 2021
  • 5 replies
  • 112 views

Windows 10 Pro, i7 machine.

I have a 2 TB external HD with 500 GIG of free space. Suddenly the drive had 0 free space. I erased about 50 GIGs of old files, but when I started the computer the next day I had no free space again. After erasing many folders and creating more space this problem has continued. When I installed Kaspersky after some failures to enter the external HD karsperky entered and did a disk check but before and ever after kaspersky announces that the check of the external drive lasted 2 seconds and checked only one or two files, as if the external drive had only one or two files. The External disk has one and half terabytes of data. I installed and run  Treesize software but did nothing to solve the problem.

Any help will be much appreciated


5 replies

Userlevel 7
Badge +8

@adolfo158 Welcome. Can you please post a screenshot from the Kaspersky Virus alert.
Also this doesn’t look like a Kaspersky issue , did you check your external HD partitions ?

Userlevel 7
Badge +8

@adolfo158, also show a screenshot of the removable drives scan settings.

But I also think this is a disk issue.

When I plug the external drive Kaspersky bounces back and forth from it without been able to enter. It does a 1 or two file scan, ends, and goes again to the next scan every minute “indefinitely”.

If I buy an antivirus software and it cannot do its job cleaning a HD it seems to me that it is an Antivirus issue. The external HD is operational to open files and to gobble the space I create by erasing folders - but not to save in it when all space is taken - and works to consume any space I make in it. IS ALIVE, is not a HD malfunction.

I am not familiar with the technical details but it seem like an MBR takeover virus.

 

Userlevel 7
Badge +8

@adolfo158, show disk properties in explorer. Right click on the disk and choose “Properties” from the menu.

 

 

To use the Explorer is not news for me, but if it helps you to help me more the better.

The image shows Explorer count which is wrong. I cleared about 500 GIGs of data in that drive,

thus the explorer is been duped.

 

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