Kaspersky
Question

Windows 10 update 1903 fails

  • 18 July 2019
  • 1 reply
  • 1523 views

Userlevel 1
So, I've been trying to install 1903 feature update, but it keeps failing with error codes that when I searched for, I could only dig down to one of two possible causes that might be the reason.
1) KTS
2) Easy Anti-cheat (anti-hacking software for online games, automatically installed with games like Fortnite and Apex legends)

I want to try KTS first, so I want a detailed guide to uninstall then try the update then reinstall it again.
In that case, I've a license and I don't want to lose the remaining period of course.

1 reply

Userlevel 7
Badge +5
Hello BigBadBong,
Welcome!
Just so I'm clear please, you have KTS installed, & there's issues upgrading to W10 1903?
If that's correct please post back & tell us:
  1. KTS, free or licensed?
  2. KTS, version, patch(x) x = letter
  3. Opsys is 1903 or still on previous build?
  4. Opsys version, release, build?
  5. Screen images of errors?
  6. In KTS REPORTS, https://help.kaspersky.com/KTS/2019/en-US/69235.htm - are there any events that match the issues you're encountering? IF YES, please export the report, save as a .txt file & upload using the upload icon (between the link icon & the smilie icon) in your reply
  7. To access REPORTS: https://help.kaspersky.com/KTS/2019/en-US/70885.htm
------
  • If you'd like to uninstall KTS, that can be done via Windows, Add & Remove Programmes, when the uninstall process begins a popup window with 6 options will display, ONLY select Save License Information, ignore every other option. https://help.kaspersky.com/KTS/2019/en-US/43539.htm
------
Please post back the above info so we can assist?
Many thanks.

Reply / Ответить