Why is not automatic database working dispite automatic is set in configuration ?

  • 27 April 2019
  • 2 replies

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Why is not automatic database working dispite automatic is set in configuration ?

2 replies

Userlevel 7
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Welcome. How do you connect to the internet? Is your internet connection ok? Is your internet connection metered?
Have you waited 15 minutes after system boot up to see if the update will occur?

Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server.

Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks.

Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode.

Is your Kaspersky license expiring in a few days?

If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window,
then click the "Update subscription status" button. Then start an Update.

If still no go, attach the Detailed update report.
Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update.
Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update,
select the current entry > right-middle > click Details > Save icon at upper right >
Save, name the file and save it somewhere and attach it to your next post.
If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip.

If the update report appears to be blank, please post the screenshot of the update report.

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File >
Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Disable Log Non Critical Events when done.

Please post your GetSystemInfo report link, instructions: https://forum.kaspersky.com/index.php?/topic/915-how-to-help-us-help-you-with-a-log-of-your-system/
Userlevel 7
Badge +5

Hello @Who 
We review and handle old topics now and see your topic post. May I ask you was your problem solved in the latest version? Please let's know this situation.
If the problem has solved or fixed, Please mark best answer to the post which could help you solved the problem, We are grateful to invite you to do this.
If the problem hasn't gone, Please let me know, Thanks!
Best regards.