Kaspersky
Question

Why can't I use Total Security on IOS?

  • 9 September 2019
  • 4 replies
  • 146 views

The description under Total Security on Kaspersky's site is as follows:

"Premium security & antivirus suite for you & your kids – on PC, Mac & mobile"

Mobile = IOS AND Android. If that's not the case, then they should've said "PC, Mac & Android."

I successfully activated 2 computers and 1 Android device but it won't work on IOS. There's no "Internet Security" app on IOS like there is on Android. There's only the "Security Cloud" app on IOS, which requires a completely different subscription. Which I learned AFTER buying Total Security.

Am I missing something here or is "Total Security" false advertisement?

Definition of "total" is "complete; absolute."

4 replies

Userlevel 7
Badge +5
The description under Total Security on Kaspersky's site is as follows:
"Premium security & antivirus suite for you & your kids – on PC, Mac & mobile"
Mobile = IOS AND Android. If that's not the case, then they should've said "PC, Mac & Android."
I successfully activated 2 computers and 1 Android device but it won't work on IOS. There's no "Internet Security" app on IOS like there is on Android.
There's only the "Security Cloud" app on IOS, which requires a completely different subscription. Which I learned AFTER buying Total Security.
Am I missing something here or is "Total Security" false advertisement? Definition of "total" is "complete; absolute."

Hello @Zam,
Welcome!
You're not missing anything!
On Android - KTS, from GooglePlayStore is KIS, there is no KTS for android AND on iOS & MacOS, KTS & Kaspersky Security Cloud install KIS, so we pay for the top shelf product, with all the bells and whistles, and get KIS.
Re "FALSE ADVERTISING" - you are 1000% correct!
I had this same discussion, in depth, with Kaspersky Technical Support on the weekend, I will pm you the entire transcript, please give me little while to censor my swear words.

Best regards🙏🏽
Thank you for the reply. Looking forward to the PM of the transcript!
Userlevel 7
Badge +5
Thank you for the reply. Looking forward to the PM of the transcript!
Hello @Zam,
Link to transcript sent.
Let me know please?
Thanks🙏
Userlevel 7
Badge +5
PM of the transcript!
Hello @Zam,
Thanks for your message.

KTS MAC & KSCLOUD - both mega $$$$$, ADVERTISE: compatible with MAC/ANDROID/ iOS.
When I asked the Support guy(s) (I've had this convo with them more than once) he said KTS & KSCLOUD LICENCE can be used for MAC/ANDROID & iOS, but ALWAYS installs KIS.

We pay $$$$$ for a 🏎ercedes, we get 🚴 👎🏽

I asked him, "how do Kaspersky Customers KNOW BEFORE they fork out mega $$$$?"
He said, "they don't", they only find out AFTER they install the product".
I asked "and then what do Kaspersky Customers have to do?"
He said "contact Support, we'll convert the licence to KIS, and tell them to install KIS, & they don't get a FULL refund, they still get charged for KIS."
  • How MANY things are WRONG with this😡?
It's false advertising and misleading and deceptive conduct, there are laws in most "normal" countries, against all of these breaches!

The Consumer Protection from Unfair Trading Regulations mean you cannot mislead or harass consumers by, for example:
  • including false or deceptive messages
  • leaving out important information
USA Ad Hype: True or False?

Reply / Ответить