Kaspersky
Question

When i used the key on my Destkop application, The version switched from Total Security to Anti-Virus.

  • 28 September 2019
  • 8 replies
  • 705 views

Hello everybody,
Yesterday, i renewed my Kaspersy licence by buying a Total Security Key. After a while, i received my Total Security Key by email, as it is shown in the attached picture. When i used the key on my Destkop application, The version switched from Total Security to Anti-Virus. How is that possible ??
Thanks for your answers.

8 replies

Userlevel 7
Badge +8
Hello @Ryadok, welcome to the new forum.

The activation code determines which version can be activated with it.
You have received a code for KAV, so only KAV can be activated.

Please contact your dealer so that he can send you a suitable KTS code.
Hello @Ryadok, welcome to the new forum.

The activation code determines which version can be activated with it.
You have received a code for KAV, so only KAV can be activated.

Please contact your dealer so that he can send you a suitable KTS code.


Than you for your answer.

I bought the key from the official web site. How can i contact them ?

mod edit: I removed your reply from the quotebox.
Userlevel 7
Badge +8
Unfortunately I do not know which dealer is responsible for the online shop in your area.

Did the mail come from 2checkout.com?

Contact

Yes, here's the mail : kasperskylab@2checkout.com

Userlevel 7
Badge +8
Thank you for the confirmation.

Please contact their support at support@2checkout.com.

Unfortunately we can't do more for you here in the forum. But it would be nice if you inform us about the outcome.
Good luck.
Thank you.
I'll do it as soon as i receive a response.
Hello,
It is me again. I contacted 2checkout support, and here's their response (picture attached). I also tried to call them and i got the same response. They told me to contact Kaspersky support, and that what i did first.
Please what do i have to do ?
Thank you.
Userlevel 7
Badge +11
Hello,
It is me again. I contacted 2checkout support, and here's their response (picture attached). I also tried to call them and i got the same response. They told me to contact Kaspersky support, and that what i did first.
Please what do i have to do ?
Thank you.

Hello again @Ryadok,
Thank you for posting back.
You must contact Kaspersky Technical Support, they can help you, explain to them the 2checkout support told you to contact them and share with them the email you have, unfortunately the Community cannot fix the problem, we can only guide you.
Depending on your location, TS can be contacted via phone, online chat or by logging into the MyKaspersky.com portal and raising an incident.
(imo) it's best to raise an incident, that way you have an incident number and can track the issue.
Please let us know when it's fixed?
Best regards

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