Kaspersky
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what should I do if I change phone?


Sorry for bad language skill.

I bought and installed Kaspersky Mobile in 3 phones yesterday.

But, I think I will change the 2 phones in July.

What should I do?

Should I cancel the connection between phone and “My kaspersky” , then install at new phone with same serial number?

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Best answer by Flood and Flood's wife 7 May 2021, 07:08

Hello @Venti

Welcome!

Your English is fine, do not worry:slight_smile: !

  1. In your MyKaspersky account, make sure the active License is recorded in the Licenses tab → image 1
  2. In your MyKaspersky account, go to the Devices Tab, choose the device with the existing License, select Disconnect → image 2
  3. Confirm the Disconnect the device → image 3
  4. Android, uninstall KIS application. 
  5. Shutdown the phone, power off completely, power on, login
  6. From Google Play Store, download a new KIS installer. 
  7. Install KIS, the free version will be installed, at the completion of the install & configuration, open KIS app
  8. Select Sign into MyKaspersky account with your email address, select the existing License, the app & your MyKaspersky account will synchronise & the new mobile will reflect the Premium license. 
  9. Repeat steps 1 to 8 for the second phone. 

Note: in the application, it’s not necessary to select Add activation code. 

 

 

 

 

 

Thank you:pray_tone3:

Flood:whale: +:whale2:

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2 replies

Userlevel 7
Badge +9

Hello @Venti

Welcome!

Your English is fine, do not worry:slight_smile: !

  1. In your MyKaspersky account, make sure the active License is recorded in the Licenses tab → image 1
  2. In your MyKaspersky account, go to the Devices Tab, choose the device with the existing License, select Disconnect → image 2
  3. Confirm the Disconnect the device → image 3
  4. Android, uninstall KIS application. 
  5. Shutdown the phone, power off completely, power on, login
  6. From Google Play Store, download a new KIS installer. 
  7. Install KIS, the free version will be installed, at the completion of the install & configuration, open KIS app
  8. Select Sign into MyKaspersky account with your email address, select the existing License, the app & your MyKaspersky account will synchronise & the new mobile will reflect the Premium license. 
  9. Repeat steps 1 to 8 for the second phone. 

Note: in the application, it’s not necessary to select Add activation code. 

 

 

 

 

 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Thanks a lot!

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