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Solved

Weird Reports, “corrupted files” and “not processed” in full scans.

  • 7 October 2020
  • 19 replies
  • 753 views
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  • Lester
  • Bronze Junior Helper
  • 55 replies

Hi, so recently, I have been getting weird “corrupted files” and “not processed” in full scans. Yesterday, an update removed the first C:\ thing. (first attachment.) Today, I got 12 events (2nd attachment) saying not processed and am worried. I updated windows, but its still here. Do i have something bad? thanks.

 

Edit: I did a scan while updating asus armoury crate and after scan, restarted. After it opened, I say this cmd promt sys32 thing. It then dissapeared however. If anybody has any idea of that, it would be appreciated. Thanks.

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Best answer by Igor Kurzin 22 October 2020, 08:06

Hi all, the “corrupted files” notifications should not appear in the reports, we fixed this issue with the databases update. Sorry for the inconveniences.

Regards,

Igor

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Flood and Flood's wife
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Hello @Lester,

Welcome back!

Let us know the outcome please? 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
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May I ask what about the “not processed”? 

 

L
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Also, I have just now sent an support email to Asus asking about it.

Flood and Flood's wife
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Hello @Lester,

You’re welcome!

  • If Kaspersky software cannot access an object, it will report as Access denied, not processed.

Thank you:pray_tone3:

Flood:whale: +:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
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So would this be bad if something didnt process? 

Schulte
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Hello @Lester,

I wouldn't worry about it too much.

It could be an encrypted file inside an archive.
As soon as it is decrypted and read/executed, Anti-Virus or the application control will take over.

Did it answer your question? Please mark it as "Best Answer"!
Igor Kurzin
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Hi @Lester , 

on the screenshot it is not fully visible, does that string on the right says “Access denied”? 
Can you open the folders via File Explorer (Win+E)? 

Did you change the settings via Settings → Scan → Full scan settings (or another scan task) → Advanced settings → Run under the rights of the following user? 

Try to indicate a user with administrator rights, and run the scan task again, will it change anything? 

Regards,

Igor

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Hi, yes it does say access denied. I cant open this in file explorer, if I type the full thing it wont find it. If i manually go into each file, when I go into syswow64 and click config, it says i dont have permission. Oh and no, i did not change any user settings in full scan.

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Oh and yesterday, when I did a shutdown this one time, it said “task host window is preventing shutdown” and after I did an Asus armoury crate update and restarted as instructed, it opened cmd prompt and it disappeared after a few seconds. Alot of weird stuffs been happening lately, no idea to why.  
Ive also contacted/emailed asus. Waiting on a response currently.

 

Edit: They responded and told me to try to redownload the asus software. Still unsure about the windows syswow64 config file yet.

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@Igor Kurzin any suggestions as to what I should do? Theres so many weird things that have been happening lately and im not sure why. Sometimes Nvcontainerwindowsclass pops up before shutdown preventing it and after a few second, shutting down anyway. Or the weird scans in kaspersky. And once, this weird cmd prompt opening after a asus armoury crate update restarted my pc. What should I do???

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Hi, so in file explorer, I found why I cant search up all the file name and open it. When I hover over “config” from “windows\syswow64\config”, it says empty folder. But anyone know why its empty? And why kaspersky is scanning something that isnt here?

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Does anyone know why this is happening? Thanks.

Flood and Flood's wife
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Hello @Lester,

  1. Raise a request with Kaspersky Technical Support, fill in the KTS21, Application malfunction, Other template → see following image, include a GSI & Windows Logs, KTS Reports, images & provide a detailed history with as much detail (as you have above) as possible, so Technical experts understand, also, in the request, include a link/URL to this Community topic

     

     

  2. After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.
  3. Please post the incident # here in your topic? 
  4. Please share the outcome with the Community when it’s available?

Thank you:pray_tone3:

Flood:whale:+:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
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Hi, I will try this soon. I really hope this works. Ill share whatever they say here.

Igor Kurzin
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Hi Lester, 

Sorry, I was off work for a day. As Flood and Flood’s wife suggested, submit a ticket to support and provide the incident number. We will dance from there. 

Regards,

Igor

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Igor Kurzin
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Hi all, the “corrupted files” notifications should not appear in the reports, we fixed this issue with the databases update. Sorry for the inconveniences.

Regards,

Igor

Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
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@Igor Kurzin and @Flood and Flood's wife Hi, I thought id posted just now but it disappeared. I just did a full scan. Some critical warnings came up. Im not sure what to do. Do I have malware? The reason was “error processing”

S

Facing the same problem in Kaspersky Internet security 21.2 in recent full scans it reports corrupted files and not processed files .

 

Flood and Flood's wife
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Facing the same problem in Kaspersky Internet security 21.2 in recent full scans it reports corrupted files and not processed files .

 

Hello @sCHAVA, 

Welcome!

Please raise a request with Kaspersky Technical Support, fill in Application malfunction, Other template; Support will request Traces, Logs & other data

 

 

  • Please share the outcome with the Community when it’s available?

Thank you:pray_tone3:

Flood:whale:+:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!

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