Kaspersky
Question

Web protection and password manager stopped working

  • 8 September 2020
  • 2 replies
  • 54 views

I installed kaspersky total security trial(which is still running). Web protection and password manager stopped working on chrome all of a sudden. Uninstalled and reinstalled them. Even reinstalled chrome. Problem not solved. Extensions working fine on firefox 

OS: win 10 x64

App version: 20.0.14.1085(I)


2 replies

Userlevel 7
Badge +8

Hello @Cyanide

Welcome!

  1. Confirm a software compatibility check has been done? 
  2. Remove existing version, save License information ONLY, shutdown, using Full shutdown, not Restart. 
  3. Update Kaspersky Total Security to the current version, follow How to install Kaspersky Total Security from the installation file
  4. If the issue persists, please post a GSI & Windows Logs

Thank you:pray_tone3:

Flood:whale:

Thanks. Uninstalled & reinstalled. Issue resolved.

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