Kaspersky
Question

Web anti-virus blocking my website, How I can white-list my website?

  • 2 August 2019
  • 2 replies
  • 230 views

Hello,

Kaspersky web anti-virus is blocking my website https://www.pingash.com whenever a user types the url in browser bar. May I know the reason behind to blocking my website? If not then who do I contact to get this fixed? How I can white list my website for all the users.

Thanks
Ram Kashyap

2 replies

Userlevel 7
Badge +11
Hello,

Kaspersky web anti-virus is blocking my website https://www.pingash.com whenever a user types the url in browser bar. May I know the reason behind to blocking my website? If not then who do I contact to get this fixed? How I can white list my website for all the users.

Thanks
Ram Kashyap


Hello @ramkashyap,
Welcome!
https://www.virustotal.com/gui/url/792b17db09ab5014952900c126c11d9179df434e38e5e116b752b69d6571221f/detection
& the link you posted is in fact two links...🤔
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You need to contact Kasperksy Lab Technical Support: go to: https://support.kaspersky.com/, select your REGION, select VIRUS REMOVAL, from there choose: Contact support: Please read the Support Service Terms and Conditions before contacting support

**Online Chat only available in some regions***
  • CHAT WITH AN EXPERT
Monday to Friday, 8:00 – 18:00| Saturday, 9:00 - 16:30
Convenient for solving simple issues
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  • SUBMIT A REQUEST
Online requests are accepted around the clock
Convenient for solving non-urgent and complex issues
  • CALL SUPPORT
Convenient for solving urgent issues
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  • Note, Kaspersky Technical Support is only available to holders of Licensed Kaspersky software.
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  • You can also scan the link at https://virusdesk.kaspersky.com/ & submit it for analysis.
Thanks.
Userlevel 7
Badge +5
Hello,

This is a false alarm. You don't need change anythings. Follow above @FLOOD said to report this issue to viruslab. It will be fixed ASAP. 😉

Regards.

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