Kaspersky
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Unable to remove old backups

  • 28 June 2021
  • 3 replies
  • 43 views

Im trying to delete old backups, as my disck is full. The message I get is “Storage is blocked, please try again later. I’m running windows 10 and the Kaspersky version I think is 21.3.10.391 ©?

any ideas?

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Best answer by Flood and Flood's wife 28 June 2021, 04:36

Hello @Little ol me

Welcome!

IF you’re using Windows File explorer at the same time as trying to delete the old backups, it may be creating a lock on the data:

  1. Were the old backups initially created as “On demand” or “Scheduled”?  
  2. Have you reset KTS Settings to Default (1) Export KTS Settings, (2) Restore KTS Settings & retry the delete? 
  3. Have you tried, pausing, exiting KTS & deleting the old backups manually? 
  4. If that doesn’t work, change to Safe Mode & perform the deletes. 

Thank you:pray_tone3:

Flood:whale: +:whale2:

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3 replies

Userlevel 7
Badge +10

Hello @Little ol me

Welcome!

IF you’re using Windows File explorer at the same time as trying to delete the old backups, it may be creating a lock on the data:

  1. Were the old backups initially created as “On demand” or “Scheduled”?  
  2. Have you reset KTS Settings to Default (1) Export KTS Settings, (2) Restore KTS Settings & retry the delete? 
  3. Have you tried, pausing, exiting KTS & deleting the old backups manually? 
  4. If that doesn’t work, change to Safe Mode & perform the deletes. 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Thanks F&FW,

 

Your first recomondation worked.. I closed file explorer and it worked..

 

 

Thanks again.

Little ol me

 

Userlevel 7
Badge +10

Thanks F&FW, 

Your first recommendation worked.. I closed file explorer and it worked..

Thanks again. Little ol me

 

Hello @Little ol me

Brilliant! Well done! We’re delighted to have been able to assist:cartwheel_tone3:

Thank you for taking the time to let us know:pray_tone3:

Flood:whale: +:whale2:

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