Best answer by Flood and Flood's wife
& thank you for the clarification re Android [accessibility] option
Please confirm - Topic is in [Kaspersky Total Security], on your Huawei P20 you have KIS: > https://help.kaspersky.com/KISA/MR20/en-US/71605.htm?
So, let's recap:
New install of KIS
Issue has always been present.
* Free or Premium version please (this will not be the root cause of the issue, nor the solution, just helps to know please?)
*Installed/sourced from Google Play Store?
[No]? - where?
Does the phone have any other "Security"/Anti-Virus Software?
Unless information provided to this set of questions sheds light on the root cause, there's no glaring reason (atm).
As per battybatmam4unme's suggestion: have you uninstalled & reinstalled? If you do decide to do this & you have a licence/activation code, make a note/copy of licence/activation code, separate to the actual application.
Procedure to follow for ANY software uninstall/install/reinstall/refresh:
- Reboot/restart device AFTER EACH step, in this case it would be
- Download software
- Activate software
- Monitor issue:
If the issue persists, please capture screen prints of each [kis][off] event & post back.