Kaspersky
Question

The certificate chain is not commplete

  • 26 November 2020
  • 1 reply
  • 311 views

Hi everyone,

I hope that someone can help to solve my problem as I couldn't find any solution for my problems on the internet.

 

I encountered below error whenever I want to open any website on the chrome browser. 

 

 

I would like to know the root cause and how to solve this problem.

Thanks.


This topic has been closed for comments

1 reply

Userlevel 7
Badge +11

Hello @Faiqah

Welcome!

  1. Post a full screen image of what shows when View certificate is selected?
  2. Which KTS version & patch is installed → right click the KTS icon (on the Windows taskbar), select About? 
  3. Does the Visiting a domain with an untrusted certificate happen if the site(s) are accessed using Edge Chromium & or Firefox? 
  4. Does the Visiting a domain with an untrusted certificate error happen for every website you access, for example, if you go to https://community.kaspersky.com/, & or https://www.kaspersky.com/, does the Visiting a domain with an untrusted certificate error happen ? 
  5. Have you uninstalled → save License key only, downloaded & clean installed KTS? 

Please let us know? 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Resources:

Messages: "Certificate verification problem detected" and "Cannot guarantee authenticity of the domain to which encrypted connection is established" when trying to open a website

A website is completely or partially blocked by a Kaspersky application. What should I do?