Kaspersky
Question

Stuck Software Updater

  • 11 April 2019
  • 2 replies
  • 657 views

Hi,
My Kaspersky recommended to update my iTune version. Which I did. The download went OK but the install hanged at "Waiting for other updates to complete ...."
The cancel button was, and still is, disabled. I restart my computer. Same status.
So now I have a permanent Warning need to install software update.
Anyway to reset the installer?

Thanks,
Reginfaz

2 replies

Userlevel 6
Badge
Welcome. If you are not able to easily resolve the issue, please contact Tech Support: https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request:

a. Description of the issue.
b. Screenshot, as needed.
c. GSI
Userlevel 4
Badge +5
Hi, @reginfaz
Try rescanning https://support.kaspersky.com/14705#block2

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