Kaspersky
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sent my laptop to fix, it was wiped and now my total security isnt on my laptop anymore

  • 7 April 2021
  • 2 replies
  • 36 views

Hi everyone, i needed some help. I purchased Kaspersky total security and installed it on my computer about three years ago. i kept renewing my subscription and everything was working fine. i gave my computer in to a tech person to help with a few issues i was having in relation to speed of the computer and the microphone not working. the person removed the internal hard-drive where i had maybe 6 years worth of work, movies etc on. the computer is much faster now but  the kaspersky app disappeared. i came to the website and it shows that my license is still active but i dont know how to load the app on my laptop. i dont even know if my computer is still protected, i managed to download the password manager but the anti-virus and ad-blocker features etc that come with The Total Security Package isnt active on my laptop. I tried loading the latest activation key i was given onto the website but obviously because its active its not working. Can anyone perhaps help ? im not looking for a refund, simply to have my computer loaded with the app

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Best answer by Berny 7 April 2021, 12:49

@Azy_Wazy Welcome.

Please download > install and activate your product with your your current license :

https://www.kaspersky.com/downloads#update-product

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Userlevel 7
Badge +8

@Azy_Wazy Welcome.

Please download > install and activate your product with your your current license :

https://www.kaspersky.com/downloads#update-product

@Berny thank you so much. It worked !!!

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