Kaspersky
Question

Screen goes black then freezes for a few second repeditvlye in Safe Money

  • 18 January 2020
  • 1 reply
  • 96 views

When on shopping sites like Amazon, Wish etc every time I try to type something screen goes black and/or locks for a few seconds, so have to type 1 letter at a time waiting for it to unlock between each entry. This does not ocur when site is not run thru Safe Money. Is there a setting or somting to change to stop this ?


1 reply

Userlevel 7
Badge +11

Hello @Dax2015,

Welcome!

  1. Is SafeMoney “black and/or locks for a few seconds” issue happening irrespective of browser used?
  2. What is KTS version & patch(x)?
  3. What is the system default browser? 
  4. Is the issue new or has always existed?
  5. Are Kaspersky protection extensions installed and enabled in all browsers? 

Please let me know?

Thank you:pray_tone3:

Resource:

Application interface elements turn black when the Protected Browser is in use, that partially represents the issue. 

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