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Safe browser vulnerability issues, Safe browser not updating the Shockwave Flash 32.0 r0.[Solved][Closed]


I've had continual issues over the last few months with KTS 19, Safe browser not updating the Shockwave Flash 32.0 r0. I have manually updated Chrome and Firefox, but Chrome continues to show old version, during vulnerabilty scans, in Safe Browser file. Can I disable safe browser and still continue to use Safe Money prtected browser?
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Best answer by Flood and Flood's wife 4 May 2019, 16:30

Hello Gr33nguy,

Welcome back!


  • Re: "what is in [AppCtl] report?
Specific error information. Is the report very big? Could you copy & paste directly into a [pm] to me? please?


  • From your above post: this:



is good.

*** Procedure, (imo), or, put another way, what I would do:

KTS requires a full refresh:


  1. Uninstall KTS - during the uninstall process a set of questions popup, the ONLY question to select is [save licence info], all other selections, leave blank.

  • Reboot
  • Download & install KTS.
  • Reboot.
  • Run a MANUAL database update.
  • Reboot.
  • Run a [Full scan], this may run for a long time, please allow it to complete.
  • Run a [Vulnerability Scan] please allow it to complete.
  • Run [Software Updater] please allow it to complete.

Check if issue is resolved?



Re [Can I disable safe browser and continue to use Safe Money protected browser?], please clarify [safe browser], I understand the second part of this question, not the first, sorry!



Thanks!
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8 replies

Userlevel 7
Badge +9
Hello Gr33nguy,
We need a little more info please?
  1. KTS version?
  2. Operating system/version?
  3. Chrome version?
  4. Checking via [Control Panel\All Control Panel Items\Programs and Features] the version/s of FLASH installed?
  5. Do you have the most recent KTS protection extension: [ 20.0.543.401 ] [ chrome://extensions/?id=amkpcclbbgegoafihnpgomddadjhcadd ]
  6. Please post the following screen prints:
** The "old" version you see in Chrome
** The Firefox Flash addon - refer to following screen print:


** Screen print of the error that you see in KTS, please post back.
&
KTS Reports:
[kts][Software updater] select [30 days] - export, please post back
[kts][Application Control] select [7 days] - export, please post back
[kts][Application Manager] select 7 days - export, please post back

Also, please read:
[ End of Life for Adobe Shockwave ] effective: April 9, 2019
https://helpx.adobe.com/shockwave/shockwave-end-of-life-faq.html

Please let us know 1. thru to 6. and the other info, we'll help get it sorted

Thanks!
KTS 19.0.0.1088(e), Win 10 home/v 10.0.17134, Chrome version 74.0.3729.131 (Official Build) (64-bit),
I have no Flash installed (no Adobe products), extension version 20.0.543.401, Flash version 32.0.0.171 on Chrome. No Flash on Firefox addons


unsure how to export KTS reports to this post; Thanks for the assistance
Userlevel 7
Badge +9
Hello Gr33nguy,
Thanks for posting back & providing the information. It's very helpful.
We'll grab the reports before proceeding", I'm just preparing a few steps to guide "exporting reports", I'll post these in 30 minutes, in the meantime may we have a screen print of "Flash version 32.0.0.171 on Chrome", please?
Thanks again!
Userlevel 7
Badge +9
Hello Hello Gr33nguy,
Sorry for delay, rejigged the doco a few times🙃
Re: collecting [KTS][Reports], been doing some research, atm, we only need [Application Control], please follow these steps to collect/export 30days:

*** From KTS Main application window
* select [More Tools]
* in [Tools] window > select [Reports]
* in [Reports] window > select [Detailed reports] select right pointing arrow[>]
* in [1][Detail Reports] window [All events] select down arrow [V],
* from the dropdown list, select [2][Application Control]
* beside [All events] & or any selection, e.g. [Application Control], is [Time period]
* select down arrow [V]
* select [3][30 days]
* top right hand corner, select [4][Export]
* a [Save as] popup window will display
* save the text file as [AppCtl].txt to the Desktop
Note, the "save as" will/should default to .txt, if it doesn't just ensure this is the file type the exported file is saved as.
The following screen is when you get to [Detailed Reports]


  • All done, please post the [AppCtl].txt file back to us.
Please don't hesitate to let us know if there's any issues with any of the above?
Thanks so much.
😊



app control.txt won't post

Userlevel 7
Badge +9
Hello Gr33nguy,
Thanks for the screen print, excellent👍
Re the [AppCtl] file, that's annoying isn't it...?
Do you use any Cloud Storage, OneDrive, GoogleDrive, IceDrive, MegaDrive, if you do please upload & please post the link, if accessing the file (by us) requires a password, please pm me the link & the password?
Thanks again, very much!
Thanks FLOOD
I don't use any cloud storage. What is in that App Control text that will be helpful to resolve this?
Can I disable safe browser and still continue to use Safe Money protected browser?
Userlevel 7
Badge +9
Hello Gr33nguy,
Welcome back!
  • Re: "what is in [AppCtl] report?
Specific error information. Is the report very big? Could you copy & paste directly into a [pm] to me? please?
  • From your above post: this:


is good.
*** Procedure, (imo), or, put another way, what I would do:
KTS requires a full refresh:
  1. Uninstall KTS - during the uninstall process a set of questions popup, the ONLY question to select is [save licence info], all other selections, leave blank.
  • Reboot
  • Download & install KTS.
  • Reboot.
  • Run a MANUAL database update.
  • Reboot.
  • Run a [Full scan], this may run for a long time, please allow it to complete.
  • Run a [Vulnerability Scan] please allow it to complete.
  • Run [Software Updater] please allow it to complete.
Check if issue is resolved?

Re [Can I disable safe browser and continue to use Safe Money protected browser?], please clarify [safe browser], I understand the second part of this question, not the first, sorry!

Thanks!