Refund Request for Unauthorised Transaction, auto renewal.

  • 29 March 2021
  • 1 reply

Hi Kaspersky Support

Please be advised that I do not authorised the auto renewal transactions that just happened without my consent.

Order Date 29.03.2021 

Renewal Order Number 91601256400

Original Order Number 10823024807

Order Total AU$ 119.96


This is totally unacceptable and I wish to request reversal of this Order and a full refund.

For your information,  I have already paid for a renewal for my subscription (Order Ref: 2HNA89QA60X) last week on the 23.03.2021 for 1 year renewal up to 3 devices


For this I am totally caught by surprised of this auto renewal process even though I had

already done so and did not think that your system would foolishly doubling up on my subscription for 2021. Please action my request immediately and provide proof of refund.


Not impressed,

Steven Chow






This topic has been closed for comments

1 reply

Userlevel 7
Badge +10

Hello @Stevenchow23
Unfortunately, the Kaspersky Community is unable to assist, we have no access to your private information. 
You must contact Kaspersky Technical Support, please read & follow How to request a refund for a Kaspersky application.

Thank you:pray_tone3:
Flood:whale: +:whale2: