Kaspersky
Question

Ran full scan in Windows 10 and it identifies a potential Trojan Horse but doesn't give me an option to delete and/or remove.

  • 18 June 2019
  • 3 replies
  • 186 views

HEUR: Trojan Script Miner Detected but will not give me an option to remove or disable

I have used Total Scurity without any problems for the last 2 years and just renewed for 2 more but I am not a techie.

just want to know who to get rid of it without enabling Password Manager etc.

Thanks

3 replies

Userlevel 7
Badge +7
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thank you

Userlevel 7
Badge +4
Please empty the recycle bin and clear Chrome cache.

If the issue reoccurs, or if it looks like adware or junkware issue:

Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software.
and do a databases update > reboot, then do a scan.

Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot.

After that, uninstall any recently installed junk > reboot.

After that, uninstall any and all junk toolbars > reboot.

Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers.

Remove the junk argument from the target field of the browser shortcut properties.

Remove any and all junk search providers in all of your browsers.

Then if need be, change your home page, in all of your browsers.

How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319

If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot.

Any better after that?

If still no go, Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632

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