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Problem with speedtests

  • 29 April 2019
  • 5 replies
  • 1402 views

When trying to do https://www.telia.fi/kauppa/kodin-netti/tee-nopeustesti speedtest it fails to latency test error. With Kaspersky Total Security 19.0.0.1088 (e) disabled it works.

It also fail on speedtest.net -Helsinki Telia. Works again when paused protection. I tried random few others and they work with AV on.

I tried to look all options and no oddities there..
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Best answer by NathanGamer 20 May 2019, 17:49

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5 replies

Userlevel 7
Badge +2
Hi, @Tsiikki, and welcome to the New kaspersky Community.
Try this.
Go to Kaspersky settings, protection, web ant-virus, advanced settings, configure trusted urls, "add url".
I tested it worked for me.
So should that should fix it for you too.
Thank you.

Userlevel 7
Badge +6
When trying to do https://www.telia.fi/kauppa/kodin-netti/tee-nopeustesti speedtest it fails to latency test error. With Kaspersky Total Security 19.0.0.1088 (e) disabled it works.

It also fail on speedtest.net -Helsinki Telia. Works again when paused protection. I tried random few others and they work with AV on.

I tried to look all options and no oddities there..

Hi, please submit a ticket to technical support via https://my.kaspersky.com for further issue investigation. Thank you.

When trying to do https://www.telia.fi/kauppa/kodin-netti/tee-nopeustesti speedtest it fails to latency test error. With Kaspersky Total Security 19.0.0.1088 (e) disabled it works.

It also fail on speedtest.net -Helsinki Telia. Works again when paused protection. I tried random few others and they work with AV on.

I tried to look all options and no oddities there..
Hi, please submit a ticket to technical support via https://my.kaspersky.com for further issue investigation. Thank you.


Submitted ticket: INC000010420267

Userlevel 7
Badge +6

Submitted ticket: INC000010420267


Thank you, we will request additional information in the ticket.
Thanks for the tutorial, it was really helpful 🤗 Thanks for sharing!