Kaspersky
Question

PC does not show in My Kaspersky. All other devices are visible

  • 13 February 2020
  • 1 reply
  • 27 views

I have connected to My Kaspersky and downloaded Total Security but my PC does not show in the list of devices. the instructions to connect a device given in the help section are not valid. 


1 reply

Userlevel 7
Badge +6

Hello @djbw,

Welcome!

  1. After installing KTS, was the computer shutdown, powered off and on?
  2. Which How to connect your device to My Kaspersky & KTS remote management of computer protection instructions are invalid?
  3. Is KTS licensed?
  4. May we have an image of the MyKaspersky Devices tab/window please?

Please let us know?

Thank you:pray_tone3:

Flood:whale:

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