Kaspersky
Question

My backup folder is gone

  • 10 September 2021
  • 4 replies
  • 47 views

I had a backup folder on an external drive named “Backup”, with a manual backup I’ve been keeping.

I bought KTS and created a weekly backup task to automate the backup proccess, so that the backup could be done automatically to the same drive.

Ok, KTS has done something to my folder. Looks like it took control of my old folder, changed the icon, and I can’t see the files that were there anymore. Still, the used disk space counts the same.

WTH??


4 replies

Userlevel 7
Badge +11

Hello @Junior

Welcome!

  1. Read before you create a new topic!
  2. When the backup, using KTS, was configured, what name was given to the backup?  
  3. How was the KTS backup destination configured? 
  4. Has the KTS Restore files function, to inspect the files (backed up by KTS), been used? 

Please let us know? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Windows 10
Kaspersky Total Security 21.3.10.391 (f)

 


Destination of the backup: E:\

 


Name given to the backup: “Backup dos Trabalhos”


 

Screwed folder in E:

 

 

The option to restore files of the backup is grayed (not available).

Userlevel 7
Badge +11

Hello @Junior

You’re most welcome!

  1. Log a case with Kaspersky Technical Support, fill in the Application malfunction, Other template; support may request Logs, Traces & other data, they will guide you:

 

 

 

  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in their MyKaspersky account.

:arrow_right: Please share the outcome with the Community when it’s available? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Well, since it was kind of a “backup of the backup”, I preferred to simply delete and start over.

But a bug like this in KTS could put anyone in a normal backup scenario in real trouble.

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