Kaspersky
Question

Microsoft malicious software removal tool update errors

  • 13 November 2019
  • 12 replies
  • 6964 views

Each month windows sends an update to MSRT which will not install and gives error. The only way to install is to delete Kaspersky , how can i solve this issue


12 replies

Userlevel 7
Badge +11

Hello  @Richrich06,

Welcome!

Please tell us:

  1. Operating system name & version?
  2. KTS version & patch
  3. Does KTS report the MSRT error or does MS Windows? 
  4. Open KTS, select More Tools, select Reports, select Detailed Reports, leave ALL EVENTS as default, select 24hrs or 7days, (whichever period covers the timeframe the problem happened), select Export, export the Report, save as a .txt file, attach to your reply please?

Thank you:pray_tone3:

 

Windows 10 pro Version 1909

KTS 20.0.14.1085 (e)

MS reports the error

Thankyou

Userlevel 7
Badge +11

Hello @Richrich06,

Thank you for the information & the report:ok_hand_tone4: .

In the repot I can see KTS adding MSRT to Trusted group (for applications), but no errors:

Application added to the Trusted group Microsoft Windows Malicious Software Removal Tool (KB890830) Application: Microsoft Windows Malicious Software Removal Tool (KB890830) Reason: KSN information Application path: C:\Windows\SoftwareDistribution\Download\Install\Windows-KB890830-V5.77.exe Time: 13/11/2019 21:23

Do you have an image of the error please? 

Please let me know?

Thank you

 

 

I can pause KTC and Exit it but still cant do the update. It was only from reading some Windows forums I found this was common and the only way was to delete KTS make the update then reload.

Thanks for any help

Userlevel 7
Badge +11

Hello @Richrich06.

You’re very welcome!

Thank you for the image:ok_hand_tone3:

KTS Report:

Application added to the Trusted group Microsoft Windows Malicious Software Removal Tool (KB890830) Application: Microsoft Windows Malicious Software Removal Tool (KB890830) Reason: KSN information Application path: C:\Windows\SoftwareDistribution\Download\Install\Windows-KB890830-V5.77.exe Time: 13/11/2019 21:23

(image) MSRT KB890830 update failed 13/11/19 - 21:03

 

  1. Have you checked installed, successful updates & KB#'s ? 
  2. Have you checked Windows Update Settings? 
  3. When did the issue begin? 
  4. If KB890830 is not installed, despite what KTS Report says, have you tried running Windows in SafeMode and installing the update? 
  5. May I have (Windows) Update History Report please, save as .txt file & attach to your reply?

(imo), I don’t “think:thinking: ” KTS is RC. 

Please post back? 

Thank you. 

 

Userlevel 7
Badge +6

I can pause KTC and Exit it but still cant do the update

 

Hello,  before uninstalling kts, try disabling “Self-Defense” 

How to enable or disable Self-Defense in Kaspersky

Hi

  1. All updates are ok except these malicious program removal tools
  2. Not sure what to set them to
  3. maybe 6 months ago
  4. Cant find a way to copy it

Tried to disable self defense , No change

 

Userlevel 7
Badge +11

Hello @Richrich06,

  1. How long has KTS been installed?
  2. May I have an image that shows all failed MSRT updates please?
  3. Have you looked at Windows “Troubleshoot problems with installing updates”, accessed from the Updates window, selected the extended detail of KB890830?
  4. What happens if you run Windows in SafeMode and manually update MSRT KB890830 ?
  5. What are the current Windows Update Settings/
  6. Is KTS licensed?

Please post back? 
Thank you

 

  1. 25/06/2019
  2. see attached

     

  3. Have tried troubleshooting “No issue detected”
  4. will try safe mode 
  5. Not sure where to find windows update settings
  6. kts licenced
Userlevel 7
Badge +11

Hello @Richrich06,

  • WUPD settings Advanced options (your 1st image)
  • Run SafeMode with Networking
  1. In the History image, are the successful  MSRT KB890830 upds, those that have been installed manually? 
  2. Have you reset KTS to default?
  3. Have you run KTS Clean & Optimize Wizards?
  4. Have you done any Windows “housekeeping”?
  5. Checked all hadware & software compatibilty requirements?
  6. When KTS was installed was it KTS19, and then updated to v20?
  7. Is Malwarebytes installed? 
  8. May I have a GSI & Windows Logs, upload the zip folder to cloud & PM the link please? 
  9. Do you create regular Restore Points, Sys Images & data backups? 

Please let me know? 

Thank you

  1. They were installed manually after shutting down or deleting KTS
  2. No
  3. Yes
  4. Yes a bit CCleaner/ defrag/malaware bytes
  5. Yes
  6. is was 19 previously
  7. Yes
  8. will do
  9. Not really
Userlevel 7
Badge +11

Hello  @Richrich06,

Thank you for replying. 

  1. When KTS was changed to v20, was a clean install done?
  2. Check List of applications incompatible with Kaspersky Total Security 20
  3. Check Kaspersky Total Security 20 System Requirements
  • Regarding (9) “not really”, my recommendation, you “really” should, if “something” happens, trying to recover your system and data, after the event, is too late. 

Please let me know when you’ve sent the link?

Thank you. 

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