Kaspersky
Question

License Is Missing, Exceeded maximum amount of activations.

  • 13 July 2020
  • 3 replies
  • 106 views

I just paid Kaspersky Total Security for 1 year; when try to reinstalling KTS after format my laptop it said License is missing.

 

I download the license from My Kaspersky, it still active.


3 replies

Userlevel 7
Badge +8

Hello @Nolly Rodus V.C Telaumbanua,
Welcome!

  • In (your) MyKaspersky account, is the License still associated with the computer?
  • Since reinstalling KTS, has the computer been rebooted using Shutdown, not Restart? 
  • In Kaspersky Total Security application select License is missing, add the activation code, select Activate - see image
  • Also, In Kaspersky Total Security application, select My Kaspersky, then sign into (your) MyKaspersky account, so the Kaspersky Total Security application synchronizes with your account.

 

 

Thank you:pray_tone3:

Flood:whale:

Resources:

About activation codes for Kaspersky products

I have tried. Still useless bro. How can I fix it? Help me. I have 357 days more for KTS service.

 

Userlevel 7
Badge +8

Hello @Nolly Rodus V.C Telaumbanua,

You’re welcome!

  • Thank you for replying and for the image:ok_hand_tone3:
  • For "You have exceeded the maximum number of activations allowed for the entered activation code" error, you must contact Kaspersky Technical Support to reset the activation counter; unfortunately, the Kaspersky Community cannot fix this specific problem.
  • On the Support page, select your location, then select from the options available: Phone (not available all locations), Online Chat (not available all locations), or submit a request (via your MyKaspersky account) - see image as a guide to fill in the online request; make sure you include:  the email address you entered when the license was purchased, a screenshot or a copy of the email which shows the activation code, the image you’ve shared in your reply and a detailed history:

 

 

Thank you:pray_tone3:

Flood:whale:

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