Kaspersky
Question

laptop keeps restarting itself

  • 14 October 2021
  • 4 replies
  • 51 views

I bought Kaspersky Total Security 2021 3 Devices 2 Years. After installing Kaspersky, my laptop (HP with Window10) keep restarting after a short period of time. This problem only happens to my laptop, but not the desktop computer. 

Can you please assist me?

Thank you


4 replies

Userlevel 7
Badge +9

@Nana Welcome.

Can you please check this :

  1. Kaspersky → More tools → Reports ?
  2. Kaspersky Log files in  folder “ C:\ProgramData\Kaspersky Lab\” ?
  3. Windows Event Logbook ?
Userlevel 7
Badge +5

Hi @Nana , 

In such cases we would need some additional information, that cannot be shared via Community. Please submit a ticket via https://support.kaspersky.com/b2c/

Collect a GSI report and include the generated report in your ticket. You can download the GSI tool here: https://support.kaspersky.com/common/diagnostics/3632

Please let me know the incident number once it is created. Thank you.

Sorry Igor, I went to the https://support.kaspersky.com/b2c/ but don’t know how/where to submit ticket.

 

Userlevel 7
Badge +5

Hi Nana, 

You can press Contact support here: 

 

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